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Student
Posts: 1
Member Since: ‎03-16-2014
Message 1 of 7 (8,935 Views)
Accepted Solution

HP Officejet 7310 all in one error message 0x07a74dd6 on top and 1959:lib_barracuda.c on bottom

Hi

 

I have this problem, and the associated fix on the website does not work for me.

 

Are there any other fixes that do?

 

Thanks

 

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Accepted Solution

Re: HP Officejet 7310 all in one error message 0x07a74dd6 on top and 1959:lib_barracuda.c on bottom

Hello Scooter1066,

 

Welcome to the HP Support Forums! Smiley Happy I understand you are getting the error code '0x07a74dd6' on the front panel of your HP Officejet 7310. You have gone through the troubleshooting steps but still have the error message.

 

I would like you to Perform a Partial Reset on the 7310, please click here: http://support.hp.com/us-en/document/c01302031

 

If you have completed all steps listed here: An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing as well as the Partial Reset with no success, I suggest you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Thanks,

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Posts: 7,878
Member Since: ‎09-03-2013
Message 2 of 7 (8,908 Views)

Re: HP Officejet 7310 all in one error message 0x07a74dd6 on top and 1959:lib_barracuda.c on bottom

[ Edited ]

Hello Scooter1066,

 

Welcome to the HP Support Forums! Smiley Happy I understand you are getting the error code '0x07a74dd6' on the front panel of your HP Officejet 7310. You have gone through the troubleshooting steps but still have the error message.

 

I would like you to Perform a Partial Reset on the 7310, please click here: http://support.hp.com/us-en/document/c01302031

 

If you have completed all steps listed here: An Alphanumeric Code (Example: '0x......' or 'C2......') Displays on the Front Panel When Printing as well as the Partial Reset with no success, I suggest you call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl

 

Thanks,

HevnLgh
I work on behalf of HP



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Honor Student
Posts: 3
Member Since: ‎04-06-2014
Message 3 of 7 (8,852 Views)

Re: HP Officejet 7310 all in one error message 0x07a74dd6 on top and 1959:lib_barracuda.c on bottom

I have this problem as well. What does it mean?
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Posts: 7,878
Member Since: ‎09-03-2013
Message 4 of 7 (8,843 Views)

Re: HP Officejet 7310 all in one error message 0x07a74dd6 on top and 1959:lib_barracuda.c on bottom

jriv,

 

Were you able to follow my Solution in this thread to try and get rid of the error message you are receiving on your HP Officejet 7310? The error message could refer to anything from the product needing a basic reset to reinstalling the printhead or cartridges, as stated in the troubleshooting document:

 

"There are many variations of these alphanumeric codes. Some begin with '0x...' while others begin with a 'B' or 'C.' Your exact error might not be in the example list, but you should continue with the troubleshooting outlined in this document."

 

If you have any more questions please feel free to ask, let me know the outcome of the troubleshooting.

 

Thank you,

HevnLgh
I work on behalf of HP



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Honor Student
Posts: 3
Member Since: ‎11-09-2014
Message 5 of 7 (8,524 Views)

Re: HP Officejet 7310 all in one error message 0x07a74dd6 on top and 1959:lib_barracuda.c on bottom

I have no success in repairing my 7310 using the partial reset instructions provided.  Does anyone have another option for me to try? Is there such a thing as a full reset?

Thanks

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Posts: 7,878
Member Since: ‎09-03-2013
Message 6 of 7 (8,517 Views)

Re: HP Officejet 7310 all in one error message 0x07a74dd6 on top and 1959:lib_barracuda.c on bottom

ctuck48,

 

If you have tried the reset with no success, please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region.

 

http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Thank you,

 

HevnLgh
I work on behalf of HP



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Top Student
Posts: 1
Member Since: ‎09-03-2016
Message 7 of 7 (5,421 Views)

Re: HP Officejet 7310 all in one error message 0x07a74dd6 on top and 1959:lib_barracuda.c on bottom

IT WORKED! Getting the ink cartridges pulled was the most challenging. There is a tab in the way preventing them from coming out all the way, but you can still flip the covers open and simply slide the cartridges loose. That was enough for my machine to reset. Thanks again!
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