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Honor Student
Posts: 2
Member Since: ‎06-14-2017
Message 1 of 4 (251 Views)
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HP Officejet 7510 Wide format All-in-One - Print Head

Product Name: HO Office Jet 7510 Wide Format
Operating System: Mac OS X 10.9 Mavericks

Received a message on the LCD  Screen - '0xc19a0027' - "There is a problem with the printhead".

Print Head displayed in the HP web is different to the one installed in the printer shown in the diagrams for cleaning and replacement - there is no lever to lift the printer head. The printhead is secured with screws rather than the lifting lever shown... Tried searching the web and the HP Site with no success... Any help would be great... Thanks

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Re: HP Officejet 7510 Wide format All-in-One - Print Head

Hello, @Reg6

 

Thanks for the update!

 

Hope that your next printer will work much more that this one!
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow Smiley Happy
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

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HP Support Agent
Posts: 6,895
Member Since: ‎07-14-2016
Message 2 of 4 (228 Views)

Re: HP Officejet 7510 Wide format All-in-One - Print Head

Hello, @Reg6 - Hope you are well Smiley Happy

 

Thanks for engaging in the HP Forums! I see by your post that you are experiencing “0X” error your Officejet printer. I will certainly do my best to help you.

 

First off, the print head is a non-replaceable part on this machine. There are few printers which have a replaceable print head, but Officejet 7510 is not one of them.

 

I would suggest you try a hard reset on the printer to try and fix the issue:

 

·         Remove the cartridges from the printer. 

·         With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

·         Remove USB cable, if present.

·         Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

·         Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.

·         Turn on the printer and wait till warm-up period finishes and the printer is idle.

 

 

If the issue persists, I am afraid the issue could be with the printer hardware. I would suggest you to contact HP phone support to set up a service for the printer.

 

You can visit http://www.support.hp.com/contact-hp and fill in your product details to get the tech support number.

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

 

If you have any troubles, let me know and I will do my best to help.

Good luck Smiley Happy

 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

Honor Student
Posts: 2
Member Since: ‎06-14-2017
Message 3 of 4 (203 Views)

Re: HP Officejet 7510 Wide format All-in-One - Print Head

Hi D Vortex, (sorry to be so formal)

 

Sorry for the delay in responding (work keeps me out of the office).

 

Tried your first recommendation. Unfortunately, it did not work so going to have to speak to HP support centre as described by yourself.

 

HP Support said that it is 'out of warranty' and I will have to purchase a new on through the sales department. This printer does not get a lot of use, I only oly use it for  4 - 6 A3 drawings in an O&M manual every year, as I have a large format printer (DesignJet T1500) for the my main drawings.

 

Many thanks for your fast response.

 

Kind Regards

 

Reg6

 

 

 

HP Support Agent
Posts: 6,895
Member Since: ‎07-14-2016
Message 4 of 4 (186 Views)

Re: HP Officejet 7510 Wide format All-in-One - Print Head

Hello, @Reg6

 

Thanks for the update!

 

Hope that your next printer will work much more that this one!
 

Visit us again if you have any concerns!

Thank you again and may you also have a great day and even better tomorrow Smiley Happy
 

Please click "Accepted Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

DVortex
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation