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‎12-27-2019 01:23 PM

HP Recommended
Product: HP Officejet 8710
Operating System: Microsoft Windows 10 (64-bit)

I have an HP 8710 printer that is shown offline on my HP laptop. I have tried rebooting router, printer, and laptop with no success. I run the trouble shooter and Printer Dr...and it tells me that it can not communicate with Printer. The printer show that it is connected to the WiFi. I also have several other desktops....that are connected and they print without any problems.

 

I also have a HP Envy 4500e that was connected to another HP laptop....and that one also has went off line. I tried to uninstall and reinstall the software...but it will also not communicate with the printer, which shows that it is connected to the Wifi.

 

 

2 REPLIES 2

‎12-27-2019 01:57 PM

HP Recommended

@Frank0811 

 

Welcome to HP Support Forum. Please use the following tips/instructions to fix:


    http://support.hp.com/us-en/document/c04249080 (Windows)
    https://support.hp.com/au-en/document/c04249334 (Mac)


Regards.

BH
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‎12-30-2019 11:07 AM - edited ‎12-30-2019 11:08 AM

HP Recommended

I have tried that the Print and Scan Doctor numerous times......and again just now.....same result.....it remains "offline" on this laptop. I have also used the troubleshooter. That runs and and says that its "fixed", but it actually isn't. It still prints great on desktop.

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