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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- Re: HP Officejet PRO 6960
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01-03-2020 11:30 AM
I am an Instant Ink customer and I have recently installed the new set of cartridges recived from HP. The cartridges status is almost full, but the printer prints as if the cartridges are near to be empty.
Emiliano
Solved! Go to Solution.
Accepted Solutions
01-06-2020 09:41 AM
@elliptical, Welcome to HP Support Community!
I would recommend you to follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to improve the print quality. Also, update the printer firmware. Go to Updating or Upgrading Printer Firmware for help.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
01-06-2020 09:41 AM
@elliptical, Welcome to HP Support Community!
I would recommend you to follow the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues to improve the print quality. Also, update the printer firmware. Go to Updating or Upgrading Printer Firmware for help.
To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.
I have sent you a private message, reply to the message with your details.
In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.
Keep me posted.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
TEJ1602
I am an HP Employee
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