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Locked

‎12-17-2019 09:34 PM

HP Recommended
Product: Officejet Pro 6830
Operating System: Microsoft Windows 10 (64-bit)

I have looked and tried all things listed in this community about  administrator lock. My printer will not let me change settings saying it was locked by administrator or the person who set up the printer. That is all me and only me. I have seen on the other posts that people got a private message with the help. Can I please get help? I unplugged, restated router, took out ink cartridges, uninstalled and reinstalled software. Like I said did everything I could from here.

Thank you in advance

5 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎12-20-2019 08:03 AM

HP Recommended

Hi @TahoeDolphin

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

View solution in original post

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1 REPLY 1

‎12-20-2019 08:03 AM

HP Recommended

Hi @TahoeDolphin

 

Welcome to the HP Support Community. 

 

I have sent you a private message with the steps to reset the printer. Check next to your profile Name, you should see a little blue envelope, please click on it.  

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

Was this reply helpful? Yes No
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