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fieldofstones
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HP Officejet Pro 6830 e-All-in-One paper release tray gets stuck halfway: How to best open it?

HP Officejet Pro 6830 e-All-in-One
Microsoft Windows 10 (64-bit)

The tray that catches the paper opens and extends to two different lengths.  I can easily open it to the first length (halfway to the full length), but then it gets stuck trying to pull it out to its full length.  How can I extend it out all the way without breaking the tray by yanking harder or jostling it (which does work when I do that)? Thank you.

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HP Officejet Pro 6830 e-All-in-One paper release tray gets stuck halfway: How to best open it?

@fieldofstones

 

Welcome to HP support community.

 

Refer page no.11 in this user guide for the steps to extend the output tray:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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fieldofstones
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HP Officejet Pro 6830 e-All-in-One paper release tray gets stuck halfway: How to best open it?

Thank you. After reading the document, I'm referring to the output tray extension. It always gets stuck and I have to jostle it to get it to extend. I fear that I'll break the extension. Is there an easy and safe way to pull out the extension without breaking it?

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HP Officejet Pro 6830 e-All-in-One paper release tray gets stuck halfway: How to best open it?

@fieldofstones

 

Please refer to the following video. 

 

https://www.youtube.com/watch?v=cOPj38r1IRw

 

The above link is 3rd party and is not owned by HP, I've posted this only so that I may help you resolve this issue by going beyond my support boundaries, please ignore the ads and take only the free suggestions

 

Have a nice day!!

 

 

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fieldofstones
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HP Officejet Pro 6830 e-All-in-One paper release tray gets stuck halfway: How to best open it?

I meant that when I'm about to print something, I want to extend the output tray extension. But it gets stuck so I end up yanking it gently or jostling the extension until it extends.

 

Is it supposed to be easier to just extend the tray all the way out?

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HP Officejet Pro 6830 e-All-in-One paper release tray gets stuck halfway: How to best open it?

@fieldofstones

 

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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