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HP Officejet Pro 6869 will not pull postcard stock even with heavy paper setting

The printer has settings for 'heavy paper' but even then, the cardstock (Avery with 4 postcards per page, not particularly heavy and it USED TO WORK FINE in this printer!) will not process through.  it says to clear the paper jam, then feeds the sheet through without printing.  

For my business I need to be able to print various things -- this is one!   It used to work on this printer but now it will not.  

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HP Officejet Pro 6869 will not pull postcard stock even with heavy paper setting



If you are sure the settings are correct,

If it used to work,

If it does  not work,

If you are seeing a Jam message,

then - perhaps:

Printer may be dirty,

Printer rollers may be worn,

Printer may benefit from a power reset.


Did not find Officejet Pro 6869 Printer


Did find Officejet Pro 6968 Printer


For the purposes of the answer, either printer would be the same thing.


Known Solutions:

 A 'Paper Jam' Error Displays

and, related in spite of the title of the document:

 An 'Out of Paper' Message Displays, Printer Does Not Pick Up Paper



In spite of the assertion that the paper settings are correct, you can double check:


User Guide > Load Paper - Chapter 2


Check / Adjust / Retain the Paper at the Printer Panel


Open Printer Tray,

If you have not yet done so, add desired paper type

Close Tray

IF applicable for your printer:

Look for a message on the Printer Control Panel,

Click Modify (wording varies), set the paper size and type, Click OK


NOTE:  If the size of the Paper Size is not in the Drop-down list, Select Custom


Set the Preferences - Windows


  1. The following assumes the Full Feature Software has been installed.
  2. Check / enable the printer as the “Default Printer”
  3. Select and adjust settings in each category for the Media (kind of paper), source (tray), and paper size.


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Set as Default


Control Panel > icon view > Devices and Printers > Right-Click on your printer > Printing Preferences >

Tab Printing Shortcuts > Click / Highlight preferred shortcut > Click Apply > Click OK to exit


If the printer software supports the feature, change the settings as desired, then use “Save as” to create a Custom Shortcut.



Windows key + S (search for) Printers and Scanners

Left-Click on (your) Printer > Manage >

Printing Preferences

Select a shortcut and / or set “preferred settings” for paper, source (tray), other settings

Optional (if / as available): Save As > enter a name for your custom shortcut

Click OK to save the preferences





"What the Printer can do" - includes tray capacities and paper sizes

Specifications > Paper Handling


User Guide 

Chapter 10 - Solve a problem > Jams and paper feed issues - starting on page 99


Reference and Resources – Places to find (more) help and learn about your Printer

Clarification of terms and "what the printer can do" (Specifications)

Printer Homepage – “Things that are your printer”

NOTE:  Content depends on device type and Operating System

HP Drivers / Software / Firmware Updates, How-to Videos, Bulletins/Notices, Lots of How-to Documents, Troubleshooting, Access to the Print and Scan Doctor (Windows), User Guides, Product Information, more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP OfficeJet Pro 6968 All-in-One Printer


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Kind Regards,
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