HP Officejet Pro 6960 won't print black ink despite buying new cartridge and cleaning printhead

[rthomson17]

The printer has stopped printing black ink. I thought this was becuase the ink was low, so I bought a new ink cartridge but still no luck. I have tried to clean the printhead repeatedly but having no luck. What can I do?

[Betty0610]

@rthomson17

Welcome to the HP Forums 🙂 I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

Are you able to copy in black?

Print a Print Quality Diagnostic Page, and then evaluate the results.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Reports or Tools menu.

4. Touch Print Quality Report.

   A Print Quality Diagnostic Page prints.

   

Let me know how this report looks.

Aligning the printhead can resolve errors with Test Pattern 1.

1. Load plain white paper in the input tray.

2. From the printer control panel, open the Setup  menu.

3. Open the Printer Maintenance or Tools menu.

4. Touch Align Printhead.

   An alignment page prints.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/in-en/product/hp-officejet-pro-6960-all-in-one-printer-series/8289579/documen...

If the issue still persists, for the next course of action, I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[Britt4]

Hi, the page you describe cannot be printed because there is no black on it. What now, please?

[ca_mullins]

Tried it all, still doesn't work.

I expect better from Hp.

Not happy I've only had it just over 1 month.

[ca_mullins]

It's going back to Pcworld tomorrow. 

This isn't acceptable. 

[Arthur-c]

@ca_mullins

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.
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