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HP Officejet Pro 6978 want shut off

TOF29A
Microsoft Windows Server 2019
  • My HP Officejet Pro 6978 want shut off.  On the panel the only lights on are home, ?, and return buttons. And the WiFi light is on. It want print or shut off.
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HP Officejet Pro 6978 want shut off

@Havanagirl

 

Welcome to the HP Support Community.

 

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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