02-03-2013 08:15 AM
I get this partial alignment page (?) after each print job. I've reinstalled software, aligned and cleaned printheads, cleaned printhead contacts, but still get this page. Pretty frustating.
Solved! Go to Solution.
02-04-2013 01:06 PM - last edited on 02-22-2017 01:06 PM by OscarFuentes
From this image I can see that the printer is failing to align properly. If the unit is out of alignment, then the sensors in the printer will detect this. This is why the printer is constantly trying to perform the alignment.
There is a document with steps to troubleshoot this issue. The document helps walk one through checking the cartridges and settings to determine if the issue is coming from software or hardware. Click here to access the troubleshooting document.
Hope this helps.
10-11-2016 12:22 PM
Welcome to the HP Community @Flattich-Schule🙂
I saw your post about the alignment being off and wanted to reach out to help. See the link below to troubleshoot the issue. If it still turns out to be unsuccessful, then call phone support to see about a replacement or trade in.
Hit the "Accept as Solution" if we've reached a solution, and the "thumbs up" to say thanks for my help.
Step 1. Open link: www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone number
Case number and phone number appear
I work on behalf of HP
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
10-11-2016 11:20 PM
Thank you for the answer, but this does not help.
The printer is full of "ink dust" inside, i think this is the problem, the sensor for calibrating the test page is "blind".
This is the end...
I will buy a new printer (Epson Eco Tank...)
12-12-2017 06:44 AM
I found the media sensor, which is respnsible for telling the printer where the alignment is, was covered in ink. Once I cleaned it off, and out because mine was full of ink as well, like magic the alignment pages stopped. The media sensor is located on the right side of the print cradle, low close to the paper where it can see whats being printed. You can notice wires coming out if it. I had to use a pair of needle nose pliers to take it off (remember to be very gentle). This is a photoelectric sensor and needs to be clean in order to work, or if it is too bad replaced.