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JEM43
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HP Officejet Pro 8600 N911a won't print and indicates printhead apparently missing, not detected, et

HP Officejet Pro 8600 N911a
Mac OS X 10.11 El Capitan

How can I reach a real LIVE VOICE HP Technical Support person directly.  Help and thanks.

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HP Support Agent
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HP Officejet Pro 8600 N911a won't print and indicates printhead apparently missing, not detected, et

Hi @JEM43

Welcome to the HP Support Community. I'd be happy to assist you. Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Also, perform step 2 from this document.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

 

KUMAR0307
I am an HP Employee

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