12-16-2019 01:16 PM
I get this error message: "There is a problem with the printer or ink system. Turn printer off, then on. If problem persists, contact HP".
I turned the printer off and on multiple times, and even changed the ink cartridge. But the same problem persists.
Is it time to purchase a new printer?
12-18-2019 05:35 PM
@natsuyo Welcome to HP Community!
I have a few steps that should help resolve the issue:
Step 1: Reset the printer
Learn how to reset your printer.
With the printer turned on, disconnect the power cord from the printer.
Unplug the power cord from the power source.
Wait 60 seconds.
Reconnect the power cord to a wall outlet and to the printer.
HP recommends plugging the printer directly into a wall outlet.
Turn the printer on.
If the error message persists, continue to the next step
FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE & SKIP TO STEP 2 ONWARD
(By the end of this article all the issues should be resolved)
Keep us posted,
If you would like to thank us for our efforts to help you,
Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post,
Have a great day!
I am an HP Employee
12-19-2019 11:30 AM
@natsuyo If you've already done that and the issue persists, I'm afraid this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee