HP Officejet Pro 8600 Plus sees two wireless routers - won't connect

[cdgearyjr]

I bought an HP Officejet 8600 Plus and am trying to connect to my wireless network.

I have the printer connected directly to the computer.

I have restarted the computer, printer and time capsule.

I am running OSX 10.8.4 on my imac.

My wireless router is a time capsule that is current with all firmware.

When I try to connect the printer to the wireless network it tells me that "More than one access point/wireless router has been found that matches your wireless network name (SSID)".  None of the other 6 devices that are using the wireless connection see this second SSID with the same name and I cannot find in Airport Utility where a second network exists.

Any ideas?

[Kyle_W · Accepted solution]

Have you gone into the router settings? It sounds like it is set to dual-band and is sending out two signals. If you go into your settings and change it only broadcast at 2.4GHz, that should help you connection issues. 

[cdgearyjr]

It looks like that was the problem.  It was set up to use 802.11n and 802.11g.  Curious why none of my other devices have an issue with this - but my HP printer does.

Thanks very much for the help.

[Kyle_W]

No problem. Sometimes these printers are picky with the WiFi connections, I honestly couldn't tell you why though. I'm glad everything is back up and running!

[TJ956]

After a couple of hours trying HP's possible solutions.  I solved the problem, by unplugging a wireless range extender.

[Peachface]

I too have this problem but have no idea how to correct...I've tried disconnecting and restarting routere, printer and computer...no luck!!