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‎01-24-2016 01:28 PM

HP Recommended

I've been continually having issues when trying to print to my HP Officejet Pro 8600.  For example, when I'm trying to print a word document, it says the printer is off line.  I've checked the printer by clicking on the "See what's Printing section and then selecting Printer.  When I view that screen, the printer off line is unchecked.  Also, the printer screen is showing that the printer is on line as well.  I have a wireless connection and I'm running Windows 8.1.  Thanks in advance for your assistance.

 

 

 

14 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-24-2016 08:46 PM

HP Recommended

Hi,

 

Thanks for using the forum.  Can you try the following:

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem


http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



View solution in original post

1 person found this reply helpful
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3 REPLIES 3

‎01-24-2016 08:46 PM

HP Recommended

Hi,

 

Thanks for using the forum.  Can you try the following:

 

Please Download and run the HP Print and Scan Doctor (PSDR) tool to diagnose and fix your problem


http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e016-1&h_keyword=dg-PDU

 

Hope that helps.

I am an HP Employee. Although I am speaking for myself and not for HP.
Click Helpful = Yes to say Thank You.
Question / Concern Answered, Click "Accept as Solution"



1 person found this reply helpful
Was this reply helpful? Yes No

‎01-25-2016 04:38 PM

HP Recommended

Your resolution worked!  Thanks very much!

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‎02-02-2017 05:57 PM

HP Recommended

Is the link you sent for an iMac?

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