01-07-2020 03:03 PM
I tell it to print and Icon shows percentage but never finishes.
01-10-2020 03:34 AM - edited 01-10-2020 03:35 AM
@tom19472, Welcome to HP Support Community!
This could be an issue with connectivity or the drivers installed. Let us try to isolate the issue-
First, try to remove and add the printer on the computer. Here is what you can do-
Ensure that the printer is up to date with its firmware and Mac is up to date with its software. If you are unsure you may use the links below to update the printer firmware and Mac software:
Remove and add the printer
Click the Apple menu, and then select System Preferences.
Depending on your operating system version, click Print & Fax, Print & Scan, or Printers & Scanners.
Click the name of your printer, click the Minus sign, and then delete the printer.
Click the Plus sign, and then click Add Printer or Scanner.
Click the Use or Print Using box, and then select AirPrint
Click Add to add the printer to the list.
Try to print.
Keep me posted for further assistance.
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