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HP Officejet Pro 8610 printing random pages

HP Recommended
HP Officejet Pro 8610
Microsoft Windows 10 (64-bit)

HP Officejet Pro 8610 has started printing random pages with the following information:

 

[heart]/*[Greek letter?]Cookie:  mstshash-Administr
[smiley face]
 
Is this a security issue?  I have been unable to find a resolution on the HP site or in any forums.
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HP Recommended

Hi,

 

Thank You for Contacting HP.

 

Would like to understand how the printer is connected, Is it via a Cable USB or connected on a Network?

Is the Printer connected to Web Services / E Print?

 

Check the printer as a Stand Alone. Remove all cables except the Power Cable. Leave the printer powered on.

Disable Network on the printer. (On the Home Screen, Go to Set Up > Network Set Up > Wireless Set Up > Wireless > Select Off.

Power off and Power On the Printer to see how it works.

 

If the Random prints are not there then Re Enable the Network Connection, keep the Web Services Off and see if the issue remains.

If the Issue resolves with the Web Services off then please contact your ISP and get the port 9100 disabled on the Router.

 

If the issue remains with Web Services off then it is a software issue, uninstall the complete printer software. 

Go to Control Panel > Printers > Select the printer > Select Printer Server Properties at the top > On the Pop Up Screen, GO to the Drivers tab, Select each driver of this printer and delete.

Restart the computer,

Re-Install the software and check.

 

Although I am an HP employee, I am speaking for myself and not for HP.

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Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

I´m an HP employee
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