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‎02-12-2020 05:46 PM

HP Recommended
Product: HP Officejet Pro 8620
Operating System: Linux

I got a "empty cartridge" message. I changed the yellow. After installation I get an empty cartridge for cyan. I changed the cyan and now I am getting empty cartridge message for the magenta.

It is not realistic they all run dry at the same time. Is there a way to bypass the error and use the remaining ink in the cartridges?

 

Are these cartridges running dry at the same time- or has HP programmed a forced replacement to boost it ink sales?

1 REPLY 1

‎02-15-2020 06:51 AM

HP Recommended

Hi @printnomore

 

Welcome to the HP Support Community. 

 

Please look for a private message from me requesting additional information. Keep in mind not to publicly post personal information (serial numbers and case details).

 

If you are unfamiliar with how the Community's private message capability works, you can learn about that here.

 

Thank you for visiting the HP Support Community.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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