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HP Officejet Pro 8710

Product: HP Officejet Pro 8710

 

Message: Use new cartridges for startup / New unused cartridges must be used for startup

 

Hi, we have the same problem as reported here - https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/Printer-says-it-needs-new-unused-cartridg...

 

We can't get rid of the message and have followed all steps.

 

Two different sets of HP cartridges have been tried and only official HP ones have ever been used. We can no longer print anything.

 

Can anyone help, thanks.

1 REPLY 1
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@WebBlyth

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

We could try making some changes in the Printer's Support Menu

 

Please check your private message icon on the upper right corner of your HP Forums profile.

 

Next to your profile Name, you should see a little blue envelope
 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

KrazyToad
I Am An HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.