• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
HP Recommended

Even though HP said I had all current software and drivers then pointing to possible issue my PACE router, I started comparing installed HP software and drivers versus what was on the HP support site and found under FIRMWARE there was a newer version than what was installed on the 8710 printer itself.

HP Recommended

Hi WSE,

Thanks for that, will take note of your comment accordingly. 

 

Thanks again.

Although I am HP Employee andI am speaking for myself
>> "Marking" this as RESOLVE, If my post help RESOLVE your issue and help others
>> Click THUMB UP icon if you appreciate the "REPLY"
HP Recommended

Hi, with regard to to my HP Pro 8710 not waking up from sleep mode, unless I turn it on and off first to print a document, I have tried making the static IP address and updating the firmware driver. This has NOT fixed the problem for me! I am using Windows 7, 64 bit on a Dell Latitude E6430s.

 

Scott

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.