cancel
Showing results for 
Search instead for 
Did you mean: 
Kurt5790
New member
1 0 0 0
Message 1 of 2
65
Flag Post
HP Recommended

HP Officejet Pro 8710 printing HIGH Printed Alignment Page, disconected power, HELP

Officejet Pro 8710
Microsoft Windows 10 (64-bit)

My printer is printing HIGH and to the right slightly. I noticed this a few days ago printing quickbooks checks. im trying to print Quickbooks W-2s. The form will not allign. I have tried restarting, disconnected pwer 60 sec. ran alignment page on printer seemingly succesfully. I made a COPY of the test document and the COPY printed HIGH and RIGHT of the test document.HELP stuck in basement. Kurt

1 REPLY 1
HP Support Agent
HP Support Agent
19,621 19,609 1,295 1,960
Message 2 of 2
33
Flag Post
HP Recommended

HP Officejet Pro 8710 printing HIGH Printed Alignment Page, disconected power, HELP

@Kurt5790,

 

Welcome to the HP Support Community!

 

I reviewed your post and I understand that you are facing issues with the alignment.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you root uninstall the printer and then reinstall it and check whether the issue is resolved.

 

Here is how it is done.

 

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13.) Restart the PC

14.) Download and install the printer software from the below link.

 

http://hp.care/2nikIQ9

 

Let me know how it goes and you have a great day!

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

 

 

The_Fossette
I am an HP Employee

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation