01-10-2018 10:21 AM
Hi my Officejet Pro 8715 continually goes offline and it is really getting to be a pain - I have to switch the printer off, then back on at which point it churns out my print...
1) Why is it doing this?
2) What can I do to resolve this problem?
Thanks in advance
01-11-2018 05:42 PM
Welcome to HP Support Forums. A really great platform for posting all your questions and finding solutions.
I understand that your computer keeps going Offline.
I'd like to help.
Please update the Firmware from Here
Then assign a Manual IP Address.
Print a Network Configuration Report or Wireless Test Report from your printer.
Print the report from the network settings or network setup menu.
On the report printout, look at the network status for your network connection type (wired or wireless.)
Figure : Example of a correctly connected wireless network status
If status is connected, continue with these steps.
If status is anything other than connected, such as Off or Disabled, then the printer is disconnected from your network. This is the reason your printer is offline. You must connect the printer to your network before you continue. For more help on how to set up a connection to your network, see the User Guide, search the HP website for your printer model and wireless or wired network install, or use the wireless setup wizard from the control panel of your printer if available.
On the report, find the IP Address, subnet mask, and Default Gateway for your active (connected) network connection type. If your report has separate numbers for IPv4 and IPv6, then use the numbers listed in the IPv4 section.
From a computer connected to your network, find the URL(s) for Embedded Web Server (EWS) on the report and enter the URL into your Internet browser. If the webpage appears blank, use a different Internet browser.
Figure : Example of the URL for the EWS
Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.
Click Manual IP.
If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
Figure : Example of setting up a Manual IP configuration
Write these new numbers on a piece of paper. You might need to use them later when adding a second printer device.
Click Apply, and then wait until the changes are confirmed.
You can also follow the other troubleshooting steps in this Link if the issue persists.
Keep me posted how it goes.
Thank you. 🙂
I Am An HP Employee
12-29-2019 10:53 AM
For step 4, I've tried using internet explorer and google chrome and get blank white pages for both. Is there another option? I am also very annoyed that the printer continually goes offline. I waste so much time restarting it and turning the wi-fi on an off.
12-31-2019 07:57 PM
Welcome to HP support community.
Restore the printer to the original network settings
1. From the printer control panel, touch or swipe down the tab at the top of the screen to open the Dashboard, and then touch ( Setup ). 2. Touch Network Setup.
3. Touch Restore Network Settings. A message appears stating that the network defaults will be restored.
4. Touch Yes.
Then try assigning manual IP address as mentioned above.
I hope that helps.
To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.
I am an HP Employee