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HP Officejet Pro 8720 Document Feeder Jam Error

HP Recommended
HP OfficeJet Pro 8720
macOS 10.15 Catalina

HP Officejet Pro 8720 Document Feeder Jam popped up out of nowhere. I haven't used the document feeder in weeks. There is no jam. I have checked all cogs, wheels, intake and outtake, paper areas and inside the carriage ink compartment. I've cleaned all wheels. I've tried every step on this community page too -- https://h30434.www3.hp.com/t5/Inkjet-Printing/HP-Officejet-Pro-8720-Document-Feeder-Jam-Error/td-p/6....  This printer is a huge pile of poop.

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@PrinterUser6
Thank you for posting on the HP Support Community.

 

I would request you to contact our Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/


Please feel free to contact us here anytime you need any further assistance. Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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