02-20-2020 12:49 PM
The option to change from spooling to print directly to printer is grayed out and not available. When the printer is set to spooling, it cannot print a series of printed checks. The check numbers get out of sequence. This issue was solved on the previous printer by turning off spooling.
I did not see any other postings for this issue. Anyone know how the reset form spooling to direct printing?
Thanks for your help,
02-22-2020 03:46 PM
Welcome to HP Community
I have gone through your Post and would like to help
I suggest you uninstall the printer driver from root level and reinstall the printer using the Windows Built-in driver
1.) In Windows, search for and open Programs and features
2.) Select your HP Printer
3.) Select Uninstall
4.) In Windows, search for and open Devices and printers
5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6.) Open up the run command with the “Windows key + R” key combo.
7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)
8.) Click on the “Drivers” tab
9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom
10.) Select Ok
11.) Select Apply and Ok on the Print Server Properties windows
12.) Close Devices and Printers
13.) Restart the computer
You can refer to this Link: https://support.hp.com/in-en/document/c01796879 for help installing the printer using Windows Built In driver
Keep me posted
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