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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-25-2018 10:44 AM

HP Recommended
Product: HP Officejet Pro X476dw
Operating System: Microsoft Windows 10 (64-bit)

I have two HP Officejet Pro X476dw printers in my home office. Just the other day, one of the printers notified me that the printhead was missing or disconnected. The screen is stuck with this message and the home or help keys do not work. I tried unplugging the printer for 2 minutes to perform a reset and no luck. I also tried using the HP support fixing tool, but the tool would not communicate with the printer. This is disheartening since I just purchased over $700 in ink. I need two printers for scanning and printing purposes, thus why I purchased two. I also attempted to contact the HP support help line, but after speaking with someone, they advise me that I will be transferred to the correct department. So far 3-out-of-3 times I have called, I am disconnected while on hold.  When I attempt to call back, I have the same experience. 

 

Any help would be greatly beneficial. I do not have another $899 to shell out on another printer. I figured buying two of them would help preserve the shelf live on both machines.Thank you.

Matt

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