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‎04-04-2020 07:43 AM

HP Recommended
Product: HP Officejet
Operating System: Microsoft Windows 10 (64-bit)

I reset my pc. Now trying to reinstall printer but will not install. Downloading the latest drivers from hp site. Keeps stopping on network printer installation (screen shot included). ErrorHPOfficeJet.png

9 REPLIES 9

‎04-04-2020 11:13 AM

HP Recommended

What is the model # of the Officejet?

To get you printing connect using a USB cable.

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‎04-04-2020 11:43 AM

HP Recommended

It's an Officejet Pro 6830!

With the USB cable, it's working but with networking wired or wireless, the issue persist!

I've tested on clean computer and the problem is the same...

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‎04-04-2020 12:43 PM

HP Recommended

Have you tried printing a wireless test report?

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‎04-04-2020 12:56 PM

HP Recommended

Yes, the connectivity is correct!

When I "ping" the printer, i've a response...but the software failed to install network printer!

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‎04-05-2020 11:57 AM

HP Recommended

Did you run the wireless report?

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‎04-06-2020 02:15 AM - edited ‎04-06-2020 02:19 AM

HP Recommended

Yes, the report is in French...but if you want, I can to English language ?

I've clear serial number and SSID for privacy

WiFI_result.jpg

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‎04-06-2020 09:32 AM

HP Recommended

Can you run the HP print & scan doctor program found on this link.

Thanks for the config report.

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‎04-07-2020 11:52 AM

HP Recommended

Sorry for my late response...No problem found

I can print and scan but I can't install the software!Scan_dr.PNG

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‎04-07-2020 01:42 PM

HP Recommended

Are you running any 3rd party software?

Any errors in the device manager?

Have you checked the Windows system files for errors? sfc /scannow

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