05-12-2020 03:42 PM
I have an Officejet 7510 Wide Format All In One injet printer whihc up to a couple of days ago was quite happily printing, scanning and copying without issue. However it will now not print anything although it obviously thinks it has done. When you send a document to it the document appears in the print queue with the status of printing the screen lights up on the printer and then the completed print tone sounds without it actually doing anything and the job dissapears from the print queue as completed.
The print heads are fine and the machine will quite happily copy documents in black and white or colour, it will scan documents without a problem I've uninstalled all of the HP software and reinstalled it and still no joy.
05-20-2020 09:03 AM
@Boinggobaggies, Welcome to HP Support Community!
Assuming that the printer is wirelessly connected, follow the steps below-
Use HP Print and Scan Doctor
Download HP Print and Scan Doctor and run the program. It will automatically diagnose and fix any printer connectivity issues.
For more information, go to https://support.hp.com/us-en/topic/printscandoctor
Update the printer firmware
Download available firmware updates from the HP website
With the printer on and connected to the computer, go to HP Customer Support - Software and Driver Downloads, and then identify your printer. Look for and install any available firmware updates. Refer to the document HP Printers - Updating or Upgrading Printer Firmware
Assign manual IP to the printer
The steps on how to set a manual IP address can be found here.
If the issue persists, I recommend you delete the driver and root level and retry, follow the steps below:
1) In Windows, search for and open Programs and features
2) Select your HP Printer
3) Select Uninstall
4) In Windows, search for and open Devices and printers
5) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose ‘Delete’ or ‘Remove Device’
6) Open up the run command with the “Windows key + R” key combo.
7) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe”
8). Click on the “Drivers” tab
9) Look for the HP Printer driver. If you see it Click on it and click Remove at the bottom
10) Select Ok
11) Select Apply and Ok on the Print Server Properties windows
12) Close Devices and Printers.
Use this link to download and install the new driver. Configure the printer.
Add a TCP/IP port.
- Print a Network Configuration Report from the Printer Settings or Wireless menu.
- Right-click your printer, select Printer Properties, click the Ports tab, and then click Add Port.
- Select Standard TCP/IP Port, and then click New Port.
- Follow the instructions to add a new port using the information listed on the Network Configuration Report.
- Try printing.
Hope this helps! Keep me posted.
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