04-30-2020 04:14 PM
I recently purchased an HP Officejet J4680 and I am having trouble connecting it to my Wi-fi. I have run through all of the troubleshooting steps and gone through every tutorial/debugging post I can find online and on this forum, but it still says it fails to connect. When I print the report, it says that MAC Address filtering may be enabled. I logged into my router and found out that I don't have any filtering set up. The next thing I noticed was that the signal strength says "Very Low", so I moved the printer to right next to my router and got the same message. I have a fairly strong internet connection with Comcast, so I don't think this is the issue. After that, I tried referencing the HP document on wireless printing where it says to hold down the wireless button until it starts flashing. I have done this countless times and the wireless icon never flashes. It either stays on, or stays off. When I press the WPS button on my router, it just keeps blinking until it turns off. Is there anything else I can do to get my printer connected to my network?
05-10-2020 09:38 AM
Welcome to the HP Support Community. I'd be happy to assist you
We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue.
Let's try the below steps to see if that helps -
1.) Remove All Barriers: Certain building materials can get in the way of weaker signals like Bluetooth. Metal, bulletproof glass, concrete, and plaster are particularly bad, and marble, plaster and brick aren’t great easy. So if you’re really struggling with interference, your first step should be to move your Bluetooth devices away from these materials. That means no brick walls between you and your devices, and definitely no metal desks!
2.) Change Router Channel: If you have an Apple router and you’re constantly getting interference with your WiFi, try rebooting it. Upon restart, the station will search for a new channel. Specifically, a different channel than the one your Bluetooth devices is using to communicate. If you don’t have an Apple router, you may need to instead go into your router settings and try changing the channel manually. Experiment with different channels to see which one works best.
3.) Move Closer to Your Router: If you often find that you’re getting interference when talking on a wireless headset while on a WiFi call (you’ll know because you’ll hear static), try moving closer to your router. This will give you a more robust WiFi connection, so the Bluetooth frequency can’t overpower it.
4.) Get Away From Microwaves and Fluorescent Lighting: Both emit frequencies of 2.4GHz, and moving away from them will distance you from the source.
I'd like to know the following to isolate the issue further-
1.) Are the printer and Mac connected to the same network?
2.) Is your router dual-band enabled i.e., both 2.4GHz and 5GHz? If yes, make sure the dual band has different SSIDs for 2.4G and 5G networks.
3.) What is the distance between the router and the printer?
4.) Is there an antivirus software installed on your Mac?
5.) Could you perform a ping test using the Mac Network Utility and let me know the results? Use the printer IP address to perform a ping test, the printer IP can be located by selecting the wireless icon on the printer display.
The wireless status menu on your Mac should also give us quite a lot of information that would help us identify the issue. You can press and hold option-click the WiFi icon and then use shift-command-5 to take the screenshot. Press the space bar when the icon turns into a camera. Share the ping test results and the screenshot with us.
Also, check with your Internet service provider if your router is able to forward 'Bonjour packets'. Bonjour locates devices such as printers, other computers, and the services that those devices offer on a local network using multicast Domain Name System (mDNS) service records. The software comes built-in with Apple's macOS and iOS operating systems.
Hope this helps! Keep me posted.
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