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Hogie4A
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HP Officejet pro 6960 not printing in black.

Microsoft Windows 7 (32-bit)

Apprx 3 months ago the black stopped printing. The cartridge (907XL) was 1/2 full.

Fitted a new cartridge (903XL) this stopped printing last week. It is 1/2 full.

 

Fitted a new 907XL today- NO black printing.  I did a factory reset but this has not helped.

 

Please give some idea as to the problem. It appears to be widespread.

 

Roger

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HP Support Agent
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HP Officejet pro 6960 not printing in black.

@Hogie4A, Welcome to HP Support Community!

 

If you have already performed the steps from the document  Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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Hogie4A
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HP Officejet pro 6960 not printing in black.

I tried to load all the start up info and failed.  So I have junked the heap of rubbish and bought a Canon

 

Roger 

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