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‎02-09-2020 08:38 AM

HP Recommended
Product: HP Officejet Pro 6978 not printing cyan
Operating System: Microsoft Windows 10 (64-bit)

I have gone thru 2 sets of color cartridges. I nave tried premium matte paper and plain paper. The printer did recognize the paper and set the printer for the proper paper. I also made sure my 2 computers  were set for the correct paper currently in the printer. This problem has been on and off for over two months. Now it is constant and cannot get any work done.I have cleaned the printheads over a dozen times. I ran every diagnostic procedure on the printer.I purchased this printer at Staples late in 2016. I ran the HP Diagnostic doctor. This printer is used once or twice a week. I have been using HP printers for over 20 years. I have never had a problem until now. This printer was not cheap like the others I have purchased in the past. 

2 REPLIES 2

‎02-09-2020 11:06 AM - edited ‎02-09-2020 11:07 AM

HP Recommended

I just tried my wife's HP Officejet Pro 6978 (this is a second backup printer) and tried to use it. I noticed that she removed the ink cartridges to replace our primary Officejet Pro 6978 ink. The printer was stored downstairs for approx. 6 months. I cleaned the heads on it several times. I can not print in any color... but cannot print anything in back. It's not my day.

 

 

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‎02-11-2020 12:09 PM

HP Recommended

@liman24

 

Welcome to HP support community.

 

Update the printer firmware

Here are the steps :- Click here

 

Try the steps mentioned in this HP document to fix print quality issues on your's printer:- Click here

 

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

 

Sandytechy20
I am an HP Employee

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