cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
92
Flag Post

HP Officejet won’t get past error code

HP Recommended
HP officeject 4632
The printer turns on, and says ERROR CODE 0XBA65DF02
1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
11,578 11,569 571 630
Message 2 of 2
Flag Post
HP Recommended

@415robot,

 

Welcome to HP Forums, 
This is a great place to get support, find answers and tips to your technical queries.

 

I understand that you are getting an error "ERROR CODE 0XBA65DF02" on the printer.

 

Have you done any hardware changes on the printer?

Did you face any paper jam issue with the printer?

Are you using a genuine HP ink cartridge?

 

In the meantime, follow the below steps that could fix the issue.

 

I suggest you do a Hard Reset

 

(1) Turn the printer on, if it is not already on.
(2) Wait until the printer is idle and silent before you continue.
(3) With the printer turned on, disconnect the power cord from the rear of the printer.
(4) Unplug the power cord from the wall outlet.
(5) Wait at least 60 seconds.
(6) Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to the wall outlet.
(7) Reconnect the power cord to the rear of the printer.
(8) Turn on the printer, if it does not automatically turn on.


The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.


Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

 

Clean the area around the ink nozzles:

  • Place the cartridge on a piece of paper with the ink nozzles facing up.

  • Lightly moisten a clean, foam-rubber swab with distilled water.

  • Clean the face and edges around the ink nozzle with the swab.

NOTE: Do not clean the ink nozzle plate.

 

Figure: Clean the area around the ink nozzle

Image: The ink nozzle and cartridge contacts.

 

  1. Nozzle plate - DO NOT CLEAN

  2. Area surrounding ink nozzle - Do clean

  3. Cartridge contacts - DO NOT CLEAN

Either let the cartridge sit for 10 minutes to allow the cleaned area to dry, or use a new swab to dry it. Put the cartridges back into the printer.

 

Also, align the printer once:

  • Load plain white paper in the paper tray.

  • On the printer control panel, press the Down Arrow () to select Tools, and then press OK.

  • Press the Down Arrow to select Align Printer, and then press OK. The printer prints a test page, and then prompts you to scan the page.

Then, use this HP document and update the latest version of firmware if available.

 

Let me know if this helps you.

 

Keep me posted, how it goes.

Have a great day!

 

Cheers:)

Raj1788
I am an HP Employee 

0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation