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‎02-15-2020 08:31 AM

HP Recommended
Operating System: macOS 10.12 Sierra

Hi, I have a HP HP PHOTOSMART All in one C4440 (Device product number: Q8388B)

 

I am aware this priniter is over 10 years old but I have never had any problems and have been using it all this time. I have gone to print documents today and no ink is coming out and priniting a blank page. So i changed the ink cartridge and it wont even print the test page. It just prints a blank page.

I have used the clean printerhead utility but still nothing.

 

It has only managed to print a very very fine grey looking broken worded document, nothing near what it should be.

 

Can anyone help as i really dont want to get a new printer as its been working fine up until now!

 
 
1 REPLY 1

‎02-18-2020 05:44 AM

HP Recommended

@Kat682, Welcome to HP Support Community!

 

I understand that your printer no longer prints. I appreciate your efforts in trying to resolve the issue.

 

If you have already performed the steps from the document  Missing Colors in Printout and the issue persists, it could be a hardware failure.

 

Please reach out to the HP Support in your region regarding the service options for your printer.

 

Hope this helps!

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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