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Posts: 1
Member Since: ‎01-03-2013
Message 1 of 3 (3,754 Views)

HP PHOTOSMART C309A printhead

Hi,I have some problem with my HP PHOTOSMART C309A printer. The printer's screen says that the printerhead installed is not intended for use in this printer, or is damaged. I take out the printerhead and clean it, and i put it back. But it is still not working. What should i do for it?


Regents Professor
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 3 (3,737 Views)

HP PHOTOSMART C309A printhead

[ Edited ]

I would take a look at the document below for cleaning the printhead and cartridges. If unsuccessful then I would complete a partial reset of the unit.

Clean Printhead - step two describes the cleaning.

PERFORM A Partial Reset OF THE C309a ALL-IN-ONE:
1. Unplug the power cord from the product and wait 20 seconds.
2. Press and hold # and 3 while plugging in the power cord to the product.
3. Release the buttons after the product starts up. The product will now be set to factory defaults

Posts: 10
Member Since: ‎09-17-2013
Message 3 of 3 (3,454 Views)

Re: HP PHOTOSMART C309A printhead

DO you recommend uninstallling and then reinstalling the printer after doing the reset?




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