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BarbaraReato
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HP PageWide 352dw "ERROR CODE 0X009CA810 SQL UT_INF_MEM"

J6U57B
Microsoft Windows 10 (64-bit)

The printer HP PageWide 352dw gives the following error (random):

"ERROR CODE 0X009CA810 SQL UT_INF_MEM" 
The drivers are already updated (is a lan printer).
As I said the message appears randomly launching any print from any software.

Can someone help me with the printer? Thank you

 

 

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UserX1
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HP PageWide 352dw "ERROR CODE 0X009CA810 SQL UT_INF_MEM"

+1

I´ve got the same errorcode on a Pagewide Pro 452 DW.

The errortext is slightly different though -> "SOL-ui_inf_mem.c"

 

But seeing this thread was not answered since february, my hopes are pretty low to find a solution here.

Prove me wrong hp!

 

so long

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HP PageWide 352dw "ERROR CODE 0X009CA810 SQL UT_INF_MEM"

Barbara,

 

  My applogies that this didn't get a response much, much earlier.  Can you do me a favor and tell me what version of firmware is running on your printer (you can see this by printing the Printer Status Report, or by going into the printer's embedded Web server and looking at the home page).  The version will look something like ICEMDWPP1N001.1814A.00.

 

  What would also be very helpful is if you can describe what you were doing when the printer showed the error code.  Being able to reproduce the issue is key to our abililty to diagnose and fix it.

 

Thanks,

 

 Carl

 

I am an HP employee.

I am an HP employee
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HP PageWide 352dw "ERROR CODE 0X009CA810 SQL UT_INF_MEM"

UserX1,

 

  A similar request,  Can you tell me what version of firmware is running on your printer (you can see this by printing the Printer Status Report, or by going into the printer's embedded Web server and looking at the home page).  The version will look something like ICEMDWPP1N001.1814A.00.

 

  And it would also be very helpful if you can describe what you were doing when the printer showed the error code.  Being able to reproduce the issue is key to our abililty to diagnose and fix it.

 

Carl

 

I am an HP employee.

I am an HP employee
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Sudden_stop
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HP PageWide 352dw "ERROR CODE 0X009CA810 SQL UT_INF_MEM"

Same issue. I called HP support. The support rep had me power cycle the printer. It worked after that. He said that there was "Bad electricity in it."

 

I cannot make that up.

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