01-10-2020 05:45 AM
Our printer, PageWide Pro 477dw no longer prints black in a column over the final 20% of an A4 sheet. The test sheets show other colours print fine in this area but the Black will stop before the right margin of the page. See attached photo and observe the black test bar and the way the text above the print bars is truncated. We have run the printhead cleaning and realignment routines to no avail. The Black cartridge is a genuine HP one. The warranty expired on May 31 last year. Today, when running another test print, it displayed the error: Printing functionality is disabled. Please contact HP. Error code: 0x6fd0013.
Can anyone help with this? Thanks.