Showing results for 
Search instead for 
Did you mean: 
New member
2 0 0 0
Message 1 of 1
Flag Post
HP Recommended

HP PageWide Pro MFP 577dw Tray 2 won't lift

HP PageWide Pro MFP 577dw
Microsoft Windows 10 (32-bit)

Tray 2 periodically says too much paper and the mechanism that lifts the paper won't lift.  If I pull out the tray and then reinsert NUMEROUS times it seems to work.  I should have returned it right away but it would usually fix itself.  Now it's out of warranty and has not fixed itself since yesterday.  I did do a little diagnostic on my own and I can force the tray to come up but when it goes all the way back in there is a mechanism that drops it and I'm guessing is supposed to grab it and lift it again but I think that is what is failing.  Do you think buying a replacement tray would help? 

Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation