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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎02-04-2020 10:41 AM

HP Recommended
Product: HP PageWide Pro MFP 577dw
Operating System: Microsoft Windows 10 (32-bit)

Tray 2 periodically says too much paper and the mechanism that lifts the paper won't lift.  If I pull out the tray and then reinsert NUMEROUS times it seems to work.  I should have returned it right away but it would usually fix itself.  Now it's out of warranty and has not fixed itself since yesterday.  I did do a little diagnostic on my own and I can force the tray to come up but when it goes all the way back in there is a mechanism that drops it and I'm guessing is supposed to grab it and lift it again but I think that is what is failing.  Do you think buying a replacement tray would help? 

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