01-13-2020 08:42 AM
My Black Ink cartidge no longer prints. All other cartridges are fine. I have cleaned, aligned and even reset to defaults. All to no avail.
01-14-2020 03:44 AM
@Bobbybox67, Welcome to HP Support Community!
If you have already performed the steps from the document Color or Black Ink Not Printing and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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