• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎08-14-2020 08:38 AM

HP Recommended
Product: Asus X512D
Operating System: Microsoft Windows 10 (64-bit)

OK...I posted on here about my HP Photosmart 5510 before.  Summary:  I tried everything I could think of to make my Windows Laptop Print.  It goes through the motions, acts like it is printing something out, but no ink comes out.  I tried printing something directly from the printer, but again, it didn't print!

Yesterday, I needed to print off some documents from my e-mail.  I didn't feel like grabbing my laptop, so I tried printing from my phone.  It came out very light, but at least it printed!  To make sure it wasn't a fluke, I printed off a document my husband sent me that he wanted me to edit.  It printed too!  I have a LG G5.

3 REPLIES 3

‎08-14-2020 09:49 AM

HP Recommended

Have you tried cleaning the printhead, click here for more info.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No

‎08-14-2020 09:54 AM

HP Recommended

Yes, that falls under the "Everything I could think of" category.  I spent hours cleaning the printhead and pretty much whole ink cartridges.  Colour ink works fine, black ink doesn't.  However, I don't understand why it was able to print from my phone, but not my laptop.

Was this reply helpful? Yes No

‎08-14-2020 09:59 AM

HP Recommended

The black printhead is most likely clogged, you can try cleaning it manually.

Youtube has many vids on this subject.

----------------------------------------------------------------------------------
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.

Didn't find what you were looking for? Ask the community

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.