07-31-2016 10:39 AM
My HP 5520 printer does not print in black. I thought my printer was out of black ink so I replaced it with a genuine HP Black Ink Cartridge TWICE.....still didn't print. Tried all of the steps suggested by HP, cleaned printer head, aligned printer and when I tried to print alignment page, got message: alignment page not detected.
I am beyond frustrated! Can anyone help?
Solved! Go to Solution.
07-31-2016 11:57 AM
You most likely have a printhead problem.
Check you printer warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
If you are still under warranty then you can contact HP for a replacement.
Please mark the post that solves your issue as "Accept as Solution".
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