-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
-
×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- HP Photosmart 5520....Print, Scan, Copy, Web
Create an account on the HP Community to personalize your profile and ask a question
07-31-2016 10:39 AM
My HP 5520 printer does not print in black. I thought my printer was out of black ink so I replaced it with a genuine HP Black Ink Cartridge TWICE.....still didn't print. Tried all of the steps suggested by HP, cleaned printer head, aligned printer and when I tried to print alignment page, got message: alignment page not detected.
I am beyond frustrated! Can anyone help?
Thank you.
Solved! Go to Solution.
Accepted Solutions
07-31-2016 11:57 AM
You most likely have a printhead problem.
Check you printer warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
If you are still under warranty then you can contact HP for a replacement.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
07-31-2016 11:57 AM
You most likely have a printhead problem.
Check you printer warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home
If you are still under warranty then you can contact HP for a replacement.
Please mark the post that solves your issue as "Accept as Solution".
I am a volunteer and do not work for HP.
Didn't find what you were looking for? Ask the community