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vljens Honor Student
Honor Student
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HP Photosmart 5520....Print, Scan, Copy, Web

HP Photosmart 5520
Microsoft Windows 7 (64-bit)

My HP 5520 printer does not print in black.  I thought my printer was out of black ink so I replaced it with a genuine HP Black Ink Cartridge TWICE.....still didn't print. Tried all of the steps suggested by HP, cleaned printer head, aligned printer and when I tried to print alignment page, got message:  alignment page not detected.

 

I am beyond frustrated!  Can anyone help?

 

Thank you.

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Dean
Dean
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HP Photosmart 5520....Print, Scan, Copy, Web

You most likely have a printhead problem.

Check you printer warranty status: http://h20564.www2.hp.com/hpsc/wc/public/home 

If you are still under warranty then you can contact HP for a replacement.

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