02-01-2020 10:43 AM
my HP Photosmart 5520 will not print the black ink. I have cleaned the printhead I have done all of the troubleshooting installed a new HP 564 cartridges and no matter what I do the black ink still will not print I actually went out and bought another one and that one won't print either. I am at a total loss it's completely up David. Please help.
02-04-2020 03:58 AM
@Srpamc, Welcome to HP Support Community!
If you have already performed the steps from the document Black or Color Ink Not Printing, Other Print Quality Issues and the issue persists, it could be a hardware failure.
Please reach out to the HP Support in your region regarding the service options for your printer.
Hope this helps!
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