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mttx
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HP Photosmart 5525 not printing black ink

HP Photosmart 5525
Microsoft Windows 10 (64-bit)

My HP Photosmart 5525 is not printing any black ink. I have already replaced the black cartridge with a genuine brand-new cartridge (correctly installed with the vent clear) and used the built-in clean printhead, clean ink smear, and align printer tools. The other colors are printing and the estimated ink level correctly shows the black cartridge as full.

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HP Photosmart 5525 not printing black ink

@mttx

 

Welcome to HP support community.

 

If you have done all the steps mentioned in this HP document:- Click here

And if the issue still persists, this could be a hardware issue.

I request you to talk to HP support.

They might have multiple options to help you with this.

  1. Click on this link - https://support.hp.com/us-en/contact-hp?openCLC=true
  2. Select the country.
  3. Enter the serial of your device.
  4. Select the country from the drop-down.
  5. Click on "Show Options".
  6. Fill the web-form. A case number and phone number will now populate for you.

I hope that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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