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Message 1 of 2
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HP Photosmart 6510 printer has continuous paper jams and makes clicking noise

HP Recommended
HP Photosmart 6510

Hi all!

 

Hoping for some guidance.  I am out of warranty and hoping someone has an idea. Here is what I'm up against.

 

After a large double-sided printing job my printer starting jamming. If I print just one page, the printer will print the page and then either suck the page back in OR will try to keep pulling more pages through resulting in a multiple page jam. Sometimes there is also a noise with the papers - kind of like a clicking sound as if something was stuck/jammed/unhappy.

 

I've done all the steps (except getting it serviced) provided in the hp link (http://support.hp.com/us-en/document/c02885398 to no avail.

 

Any ideas or have you come across this? A previous post said something about a plastic piece underneath getting moved 180°. I cannot find where this would be and the pictures from that post have expired. Please help!

 

Thank you!

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Message 2 of 2
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HP Recommended

@Megan442

 

Welcome to the HP Support Community.

 

Since you have performed all the steps from the document, I recommend you to contact the HP Support Team as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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