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HP Photosmart 6520 - printing problems

HP Photosmart 6520

I changed all 4 inks and now the black won’t print at random. I’ve followed all steps with the virtual helper (several times) and when I print off the print quality diagnostic the black ink works! However, if I print off a regular document the black doesn’t come out at all - please help!  P.S. I’m out of warranty 😞

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HP Photosmart 6520 - printing problems

Hi @Jamegirls

 

Welcome to the HP Support Community. I'd be happy to assist you

 

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 

To better assist you - 

 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or device? 

 

Post the Print Quality Diagnostic page here so we can help you further. 

 

You may also refer to this document with steps to fix " Missing black " issue applicable for your printer - Black Ink Not Printing, Other Print Quality Issues

 

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

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