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VJDLJr
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HP Photosmart 7250 e-all-in -one printer was not printing.

HP Photosmart 7520 e-all-in-one printer was not printing; I tried cleaning the print head with alcohol and it would not print at all. I got an error message 'Printer Failure' "There is a problem with the printer or the Ink system. Turn printer off then on. If the problem persists contact HP".

I installed a new print head (CN642A). I got the same error message. I ran the Clean Cartridges function 3 times  and was able to print 3 Print Quality Diagnostics reports. I then replaced 2 low level ink cartridges. The error message came back when I tried to print a page from my Mac.

I reset the printer, unplugging the power cord and holding the on/off button in for 1 minute. I still got the same error message 'Printer Failure'. I reset the printer to factory default settings. I am still getting the same error message. I ran the Clean Cartridges function again, it printed but no Yellow shows even though it is a new cartridge.

 

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HP Photosmart 7250 e-all-in -one printer was not printing.

@VJDLJr

 

Welcome to the HP Support Community.

 

I recommend you to contact the HP Support Team regarding this is a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

I hope this answers your question. Let me know if you need any further assistance. 

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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