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HP Photosmart 7520 - Black ink not working

HP Photosmart 7520
Microsoft Windows 10 (32-bit)

Black ink on HP Photosmart 7520 is not working. I cleaned the print head as recommended but it is still not working. Bought brand new cartridges. Even changed the black one twice in case. Please help!

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HP Photosmart 7520 - Black ink not working

@Czai I suggest you try the copier as a stand-alone device without a computer and check if that works in color,:

If it doesn't work, this could be a hardware issue,

however, if the copier works and yet, the print out from the computer doesn't work in color, you can try the below steps:

  • Press "Windows key" + "r" to get the "Run" window.
  • Type "services.msc" to get Services - Go to "Print spooler" - Right-click and "Stop" the service.
  • Now again open "Run" - Type "spool" and ok - Go to PRINTERS folder - delete everything in that folder.
  • Go to services again - Start the print spooler.
  • Now check for issue resolution.
  • If the issue persists, also try clean installing the printer drivers. Here are the steps:
  • First, unplug the USB cable from the printer if present. 
  • Go to Control panel - Programs and feature - Select all the HP printer entries and uninstall them.
  • Now go to Control panel - Devices and printer - Select all the printer entries and remove the device.
  • Press the "windows key" + "r" to get the "Run" window open - Type "printui.exe /s" (There is a space between .exe & /) and press enter.
  • Under print server properties, go to drivers - remove any entry there as well.
  • Again, go to the Run window, type - "c:/programdata" - Go to the Hewlett Packard folder, remove any printer related folders & files.
  • Restart your computer.

Then, use this link to access the HP website, find the drivers compatible with your windows and install it: CLICK HERE

 

FOR DETAILS & FURTHER INSTRUCTIONS, USE THIS LINK: CLICK HERE

(By the end of this article all the issues should be resolved)

 

P.S: Welcome to HP Community 😉

 

Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed, 

And your device is up and running again, only in case you don't get back to us, first! 

That said, If the information I've provided was helpful, give us some reinforcement by clicking the solution and kudos buttons, 

That'll help us, and others see that we've got the answers!

Good Luck.

Riddle_Decipher
I am an HP Employee

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HP Photosmart 7520 - Black ink not working

I did as instructed but still print out is very blurry. Black ink is still not working. See attached. This was a PDF file that I printed. I also noticed that letter “i” is not showing on the printout. 

B997C71C-32B7-435F-B612-D25C3ED762AD.jpeg

I

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HP Photosmart 7520 - Black ink not working

@Czai Could you confirm if the issue occurs while using the copier without the printer?

That way we would know if this is either a hardware or a software issue? Please elaborate.

Riddle_Decipher
I am an HP Employee

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HP Photosmart 7520 - Black ink not working

I tried the copier and it printed blank page. I copied a document that is just black and white. 

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HP Photosmart 7520 - Black ink not working

Spoiler
Colors other than black work
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HP Photosmart 7520 - Black ink not working

@Czai If the copier doesn't work either, and you've already replaced the cartridges among other things, this seems like a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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HP Photosmart 7520 - Black ink not working

Black ink not working both copier or computer. All cartridges new and show full capacity. Will print photo and color text only. Need answer. Why won’t someone understand this is definitely a hardware issue. What can be done about it. In simple but detailed response for cure would be much appreciated. It’s looking like H/P is not the brand of printer to be buying. Can’t get adequate help assistance. For a simple to understand issue. Printer 7520 in any mode will not print using black ink cartridge. Test of cartridges printout shows that. All other cartridges fine. 

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HP Photosmart 7520 - Black ink not working

Somethings happened, I have just bought a new printer and having similar issues with black ink.  When I do test pages via the printer it barely prints black, when I download an print a black test page from my devices it doesn’t fill in the print and just does outlines.

 

lots of people on here now reporting issues with printing black.

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HP Photosmart 7520 - Black ink not working

@Porter5 You are right, this is a hardware issue and I suggest you talk to HP support and discuss your options, follow the below steps to get started:

 

1) Click on this link - http://www.hp.com/contacthp/

2) Click on Sign-in or select the product using the below step:

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form, to populate a case number and phone number for yourself!

 

Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from, 

here's how private messages work: Click here for details.

 

P.S: Welcome to HP Community 😉

If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.

Riddle_Decipher
I am an HP Employee

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