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HP Photosmart 7520 Printer Failure error wont go away

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HP Photosmart 7520

Everytime I open my printer it just says "There is a problem with the printer or ink system. Turn printer off, then on, if problem persists, contact HP" and I keep checking the ink and nothing seems to be wrong with it.

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HP Support Agent
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Message 2 of 8
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@jasperprescott1

 

Welcome to the HP Support Community.

 

Try the steps from here: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 


I am an HP Employee

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I have the same problem. I've replaced the ink cartridges, cleared their vents, replaced the print head and did the hard reset process.  When I do the hard reset, it turns back on, begins an alignment and then stops saying I have a printer or ink problem, turn off and back on then contact HP.    This came out of no where.  Was printing fine.  Did another print a couple of hours later, and then it started failing where I started this process.

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@Rich1023

 

Welcome to the HP Support Community.

 

Which Printer do you have?

 

Thanks!


I am an HP Employee

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I have a 7520

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Try the steps from here: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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Thanks.  I have tried that process about 6 or 7 times with no luck.  Are there any other options?

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We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

 

Please do check your inbox on the forums page for the private message.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!


I am an HP Employee

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