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‎02-16-2020 05:03 PM

HP Recommended
Product: HP Envy All-in-One
Operating System: Microsoft Windows 10 (64-bit)

Please help!  My HP Photosmart 7520 e series quit printing black.  I replaced the ink cartridge, cleaned the printhead, turned the printer on and off, unplugged the printer, replaced the printhead and now, none of the colors will print.  Thank you.

1 REPLY 1

‎02-19-2020 10:01 AM

HP Recommended

@Bob73Ch

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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