cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
New member
1 0 0 0
Message 1 of 2
79
Flag Post
HP Recommended

HP Photosmart 7520 will not print black or colors. Cartridges and printhead have been replaced.

HP Envy All-in-One
Microsoft Windows 10 (64-bit)

Please help!  My HP Photosmart 7520 e series quit printing black.  I replaced the ink cartridge, cleaned the printhead, turned the printer on and off, unplugged the printer, replaced the printhead and now, none of the colors will print.  Thank you.

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
6,789 6,774 359 266
Message 2 of 2
22
Flag Post
HP Recommended

HP Photosmart 7520 will not print black or colors. Cartridges and printhead have been replaced.

@Bob73Ch

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/51..., I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

Reply
0 Kudos
Be alert for scammers posting fake support phone numbers on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation