HP Photosmart 7520

[wittbee]

My HP Photosmart 7520 printer has this message : No preview available when using automatic document feeder. It will not allow me to copy a document or send any document to the computer. I can send from the computer to the printer and it will print. I returned it to factory settings...nothing changed. I pulled power cord and held power button for 30 seconds then plugged it back in...same message. Is this thing pooched permanently. I can print docs from my computer but I need to scan and copy. Appreciate any help.

[Betty0610]

@wittbee

Welcome to the HP Support Community.

• Connect the printer to a different wall outlet to determine if the original outlet is causing the issue.

• If the error still displays with a different wall outlet, partially lift the scanner lid, and then press the Copy button or icon. If the scanner light does not illuminate or move across the glass, it is a hardware issue.

 I recommend you to contact the HP Support Team in that case.

Link: www.hp.com/contacthp/

Note:  Select the country accordingly to get the contact details for support.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!

Have a great day!

[wittbee]

When I turn the printer on the scanner light comes on and the scanner moves across the screen but it won't do that any other time. Did what you mentioned but still an issue.

[TEJ1602]

@wittbee

This looks like a hardware issue.

Please reach out to the HP Support in your region regarding the service options for your printer.

Hope this helps!

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!