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JLA2015
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HP Photosmart 7525 does not print since I changed all 5 cartridges

HP Pavilion
Microsoft Windows 10 (32-bit)

HP Photosmart 7525 does not print since I changed all 5 cartridges.  Not printing jobs from computer or from printer.  Even changed printhead.

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HP Photosmart 7525 does not print since I changed all 5 cartridges

@JLA2015

 

Welcome to the HP Support Community.

 

Are you able to make a copy? If you insert your old cartridges, are you able to print something?

 

From the printer control panel, use an automated tool to clean the printhead.

NOTE: 

To avoid issues that require cleaning the printhead, always turn the printer off with the Power button on the printer itself.

  1. Load plain white U.S. letter or A4 size paper in the input tray, if it is not already loaded.

  2. On the printer control panel, touch the Settings icon .

  3. Touch Tools, and then touch Clean Cartridges.

  4. NOTE: There are three cleaning levels. Complete all three if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes before you perform all three levels of cleaning again.

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-photosmart-7520-e-all-in-one-printer-series/5199461/model/52...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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