HP Photosmart 7525 e-All-in-One Printer LCD is unresponsive

[puckinsf]

I have an HP Photosmart 7525 e-All-in-One Printer (part of the HP Photosmart 7520 e-All-in-One Printer series). Recently the LCD stopped being responsive. I've tried a hard reset and checked that the firmware is up to date. At first, the printer still connected to my wifi network while it had this problem, but now it is not connecting to wifi either. I can still print via a USB cable, but without the LCD menu, I can't scan or check the settings.  Anyone have any advice?

Thanks,

Puckinsf

[Betty0610]

@puckinsf

Welcome to the HP Support Community.

We'll have to perform a reset on the Printer for this. I have sent you a private message, for more details that cannot be shared in a public post.

Please do check your inbox on the forums page for the private message.

Let me know if this helps.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

Thanks!